Privacy Policy

We may collect the following types of information:

a. Personal Information You Provide

When you contact us, submit a form, create an account, request a service, make a purchase, subscribe to updates, or communicate with us, we may collect information such as:

• Name
• Email address
• Phone number
• Company name
• Billing or shipping address
• Payment-related information
• Messages, inquiries, or feedback submitted by you
• Any other information you voluntarily provide

b. Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visit
• Referring website
• Website usage and interaction data
• Cookies and similar tracking information

c. Payment Information

If payments are made through our website, payment information may be processed by third-party payment processors. We do not store complete card details unless specifically stated. Payment processors may collect and process payment information in accordance with their own privacy policies and security standards.

We may use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services
• To respond to your inquiries, requests, or support needs
• To process orders, payments, bookings, or service requests
• To send important updates, confirmations, or administrative messages
• To improve our website, products, services, and user experience
• To personalize content and website functionality
• To send marketing or promotional communications, where permitted
• To detect, prevent, and address fraud, security issues, or technical problems
• To comply with legal, regulatory, or contractual obligations
• To protect our rights, property, users, and business interests

Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality, analyse website traffic, remember user preferences, and enhance user experience.

Cookies may be used for:

• Website functionality
• Security
• Analytics and performance tracking
• Remembering preferences
• Marketing or advertising, where applicable

You can usually control or disable cookies through your browser settings. However, disabling cookies may affect certain website features.

We do not sell your personal information unless clearly stated and permitted by applicable law.

We may share your information with:

• Service providers who help us operate our website and business
• Payment processors
• Hosting and IT service providers
• Email, communication, and customer support tools
• Analytics and marketing service providers
• Delivery, logistics, or fulfillment partners, if applicable
• Professional advisers such as lawyers, accountants, or auditors
• Government authorities, regulators, or law enforcement when required by law
• Business partners, only where necessary and lawful
• Successors in case of a merger, acquisition, restructuring, or sale of business assets

These third parties are expected to use personal information only as necessary to provide services to us or as required by law.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing services, complying with legal obligations, resolving disputes, enforcing agreements, and maintaining business records.

When information is no longer required, we may delete, anonymize, or securely store it in accordance with applicable laws and our internal policies.

We use reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Object to certain uses of your information
• Request restriction of processing
• Request a copy of your information
• Opt out of marketing communications

To exercise your rights, please contact us at sales@gridcrest.io

We may need to verify your identity before responding to your request.

If you subscribe to our newsletter or marketing communications, we may send you updates, offers, or promotional messages.

Even if you opt out of marketing messages, we may still send non-promotional communications, such as service updates, payment confirmations, or legal notices.

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or policies of those third-party websites.

We encourage you to review the privacy policies of any external websites you visit.

Your information may be stored or processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your location.

Where required, we take appropriate measures to protect your information in accordance with applicable law.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after any changes means you accept the updated Privacy Policy.

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

GridCrest Technologies Pvt Ltd
Email: corp@gridcrest.io
Phone: 334 531 2573